Shipping & Returns

We will always guarantee the quality of the product we ship to you. Just drop us an email within 24 hours after receiving your merchandise if you are not satisfied with the product we delivered. Shipping and handling is reasonable and is depending on location. For the exact shipping and/or handling amount, please refer to the shipping/handling rates uppon placing the order. When the shipping rate differ from the shipping/handling rate quoted on your order, we will contact you for the new rate approval.
We do not make any profit from the shipping charges.

All our products are Halal Certificated, and do not contain any annimal products.

The shipping charge is the actual cost imposed by the EMS and local Post Offices. We ship our items domestic and International discrete to ourconsumers worldwide including Hawaii and Alaska. International orders are welcome, we ship worldwide,. We will contact international orders if additional charges are involved, but mostly because of the light weight of our products this rarely happens, but if so, we will contact you first, and only then, we charge and ship. We ship out next working day.

We use EMS, DHL EXPRESS SHIPPING RATES and REGISTERED MAIL options uppon Checkout.

DHL EXPRESS MAIL is very competative for bigger orders, since prices go per 2 Lbs units, and goes up per 2 Lbs.

Purchaser bears outward shipping costs. We deliver to almost any destination in the world via EMS EXPRESS AND REGISTERED MAIL shipping options. Shipping costs will be calculated uppon checkout with EMS or registered shipping Costs software

Our Secure Servers and Security Software are located in the U.S. and compliant within US Regulations.

Shipping Method
We use EMS, DHL Express Service and Registered mail services for shipping for countries listed uppon checkout in our shopping cart.

Delivery will be made up to a weight of 4 Lbs. by international registered mail. If the weight is more then 2kg, the order is split into several shipments.

On request or inquiry, we can also offer larger quantities as a package and express deliveries. Please contact us in this case, before placing an order for the shipping cost!

International registered orders up to 2 Kg delivery time 2 - 28 working days
EMS Express max. 20 kg. Delivery time 3 - 7 working days
DHL Express minimum 2 Lbs. Delivery time 3-7 working days

will get from our customer services a notice that the shipment is made, and tracking nbrs and info wil be provided within 24-48 Hrs.

After 1-2 days, your consignment number will be visible in the postal database.
The tracking information you can use the link: http://http://ems.posindonesia.co.id/ Please note! Registered mail can be delivered in any packing station! Keep in mind If available at the first attempt to deliver the order the postal services will leave a note for the shipment, which then you must pick up at your local post office within 15 days! Otherwise, the merchandise will be returned to the sender!

With small amounts of less than $200 value of goods are usually no customs fees charged! We have no influence on customs fees, as these are calculated different for every destinations. As each regulation differs per country, the receiving party is solely responsible for customs regulations and fees.No refunds will be given if such event occurs.
1.Please ensure that the address provided to us is correct.
2.Packages are shipped to the address on the payment notification email.
3.If mailing address is different, do be sure to email us the correct address before the package is sent out. Let us    know in advance if the package is to be a gift to be sent to another address.
4.Buyer is to pay for postage and handling fees for re-sending package to the correct address.
5.Any packages returned to us marked refused, unclaimed or undeliverable will be subject to return shipping    charges.
6.All shipments, which are refused or lost by receiving authorities or customs, and therefore not returned to us, are    not able for a refund, including the shipping fees.
7.There is a restocking fee of 10 percent involved on all returned items

We never have any problems of this kind, since our products contains 100 percent herbals, and are Halal.

Order shipped via regular Registered mail can take 4-28 days because the receiver will have to sign for the shipment uppon arrival, in case shipment is lost we will only be able to refund the insurance value and the shipping costs of the shipment. Regular shipping will only occur to countries who do not accept EMS shiping, which are just a few countries worldwide.

We will ship your order once your payment received uppon checkout. Please remember, there is always a few days spent for custom/duty clearance.

Delivery Time
Your order will be shipped the next working day and will arrive via Registered mail within 3 - 28 days business, depend on the destination, for Express Shipping it takes 2-7 business days, depending on locations. Please notice that in some rare occasions it may take longer, depending on third parties Please be advised that if you use forwarding address, the delivery time can take longer.

Tracking Shipment for EMS, DHL EXPRESS MAIL AND REGISTERED MAIL:
For EMS, DHL Express Shipping and Registered Mail, you will be provided with tracking number information in order to track and monitor your shipment in real time.

Please keep in mind that EMS shipping is trackable from door to door, and registered mail for certain destinations shows partial tracking information, which only shows the departure date from our offices, the postal services, and outbound services, which means the shipment left the country. Registered mail is cheaper, but will take longer, and uppon receiving shipment has to be signed for, otherwise it will be returned to us, see our previous information before. A shipping receipt will be gladly provided uppon request.
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JamuMadura.com